Shipping Policies

 

Our products are shipped by independent shipping companies such as UPS, Fed Ex, US Postal or Freight Carrier.  HiTech Water Systems has no affiliation with any shipping services. Residential systems are typically shipped within 2-3 days. Delivery time is usually 5-10 business days unless otherwise specified. HiTech Water Systems is not responsible or liable for any failure to deliver or delay in shipping that is beyond our control.

Large systems such as the whole house systems that are delivered by freight carrier are packed in a heavy duty cartons.  Each carton is cushioned with Styrofoam pads and placed on a specially fabricated wooden pallet and securely strapped with plastic bands that are clamped and stapled to the carton for extra protection. The entire system is wrapped tightly with a plastic film for final protection. If our product is not delivered to you in this precise manner, please do not accept delivery and notify us immediately. Another system will be shipped to you as soon as possible. Upon receipt of your merchandise, please open the carton and check that the contents are in order.

Tracking your order

 

We will notify you of shipper tracking numbers so that you can track your shipment online.